ANZ est.dedicated businesses for metro & regional customers

Document date:  Wed 14 Feb 2001
Published:  Wed 14 Feb 2001 08:47:26
Document No:  173197
Document part:  A
Market Flag:  N
Classification:  Other 

AUSTRALIA & NEW ZEALAND BANKING GROUP LI      2001-02-14  ASX-SIGNAL-G

HOMEX - Melbourne                                                     

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ANZ today announced a new business structure to improve services for
its 4 million metropolitan and regional customers in Australia and
New Zealand.

ANZ's General Banking business, which provides banking services to
the general consumer market, will be organised into two businesses,
Metrobanking and Regionalbanking, to allow ANZ to better focus on
the needs of customers in each segment.

Ms Elizabeth Proust has been appointed Managing Director
Metrobanking, including the management of Personal eCommerce. Ms
Proust is currently Group General Manager Corporate Affairs and Human
Resources.

Ms Alison Watkins has been appointed Managing Director
Regionalbanking. Ms Watkins is currently Managing Director Personal
eCommerce and was formerly Group General Manager Strategy at ANZ.
This business will enable ANZ to provide greater attention to the
distinct issues of customers in regional and rural communities.

ANZ Group Managing Director Personal Financial Services Mr Peter
Hawkins said the changes were another step in the development of a
more segmented, customer-focused approach within ANZ's Personal
Financial Services business.

"These new roles will significantly raise the profile of the
metropolitan and regional customer segments, putting them on an equal
footing with other customer groups across ANZ," he said.

Mr Hawkins said the introduction of the new structure was timely,
given the current Managing Director General Banking, Mr Larry
Crawford, has advised he intends to retire after his sixtieth
birthday later this year.

"Larry has been with ANZ for just over three years and has made a
major contribution to the Personal Financial Services business,
particularly in driving a high performance culture," said Mr Hawkins.
"He will certainly be missed."

The new changes take effect in the next few weeks. Ms Proust will
continue her current responsibilities for Corporate Affairs and Human
Resources on an interim basis.

For media enquiries, contact:
Rita Zonius
MEDIA RELATIONS MANAGER
Tel: 03 9273 6955 or 0409 655 551
Email zoniusr@anz.com