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Media Release - Banking on the future of branches

Document date:  Tue 24 Feb 1998
Published:  Tue 24 Feb 1998 00:00:00
Document No:  134993
Document part:  A
Market Flag:  N
Classification: 

HOMEX - Melbourne                                                     

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ANZ today advised staff that it had commenced the roll-out of the
Branch of the Future project, following the success of the pilots
designed by staff over the past 10 months.

The Branch of the Future program will allow ANZ customers to enjoy
the benefits of more efficient service levels across the full range
of branch services, including telling. A key aim of the project is to
provide a sales focus and culture in branches, enabling staff to
build a greater knowledge of processes and procedures.

The introduction of new processes and an increased reliance on
electronic banking will result in a reduction in staffing levels of
approximately 1700.

For media enquiries, please contact:

Tania Hudson                           
HEAD OF GROUP MEDIA RELATIONS           
Ph: (03) 9273 6955 or 041 123 3390      

Ian Bremner
SENIOR MEDIA RELATIONS MANAGER
Ph: (03) 9273 6190 of 041 114 0382

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