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Appointment of Group General Manager - Direct Distribution

Document date:  Thu 18 Jun 1998
Published:  Thu 18 Jun 1998 00:00:00
Document No:  138266
Document part:  A
Market Flag:  N
Classification: 

HOMEX - Melbourne                                                     

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ANZ today announced the appointment of My Satyendra Chelvendra as
Group General Manager, Direct Distribution.

Reporting to Mr Peter Hawkins, Global Head of Personal Banking, Mr
Chelvendra will be responsible for all Direct Distribution activities
for Personal Banking in Australia and New Zealand. This includes
Personal Banking Call Centres, ATMs, Telephone Banking, PC Banking,
the World-wide Web, E Commerce, and new and emerging distribution
channels.

In addition, Mr Chelvendra will be responsible for driving the
implementation of the global business model for Direct Distribution
developed in Australia into ANZ's international network.

"Non-traditional distribution channels for financial services such as
ATMs and telephone banking have experienced dramatic growth in recent
years as customers seek new, more convenient ways of accessing ANZ,"
Mr Hawkins said.

"That trend will continue with the launch of on-line services such as
ANZ PC Banking later this year.

"There are also significant opportunities to develop our
international Personal Banking business by using the direct
distribution model, particularly in the Pacific and South Asia where
ANZ already has significant retail Franchises," he said.

For media enquiries, contact:

Paul Edwards 
Head of Group Media Relations 
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