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ANZ completes transaction processing after Union action

Document date:  Mon 09 Jul 2001
Published:  Mon 09 Jul 2001 11:19:03
Document No:  178442
Document part:  A
Market Flag:  N
Classification:  Other

AUSTRALIA AND NEW ZEALAND BANKING GROUP       2001-07-09  ASX-SIGNAL-G

HOMEX - Melbourne                                                     

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ANZ today reported it had satisfactorily completed processing at its
Transaction Processing Centres following industrial action by staff
yesterday evening.

ANZ completed processing of approximately $40 billion in transactions
by 2.00am this morning minimising the impact of the Finance Sector
Union action on customers. ANZ prioritised high value debit and
credit transactions and ensured all credit vouchers were posted to
accounts avoiding any inconvenience to customers over the weekend.

ANZ Group Managing Director Technology and Services, Mr David Boyles
said despite the stop work meeting, the majority of staff at
Processing Centres had put customers first and returned to work to
complete processing.

"We continue to be surprised and disappointed the Finance Sector
Union is targeting ANZ. Our 15,000 staff will receive a 4% wage
increase next week along with other benefits, we have begun a review
of workloads in our branches and we have put aside changes to
conditions we were seeking as part of Enterprise Bargaining talks,"
Mr Boyles said.

"It is a credit to staff at Transaction Processing Centres that they
chose to put customer's interests first despite the Finance Sector
Union's call for industrial action," he said.

For media enquiries, contact:
Paul Edwards, HEAD OF GROUP MEDIA RELATIONS
Tel 0409-655 550 (mobile)
Email edwardp12@anz.com